Privacy Policy

About us

We offer a range of services designed to highlight your strengths and make you stand out. Our team of professional resume writers provides expert assistance with resume writing, editing, CV services, LinkedIn profile creation, cover letter writing, and more.

What personal data do we collect?

Personal data refers to information that can identify you as an individual.

While we are committed to safeguarding your data, the decision to provide sensitive information such as race, ethnicity, nationality, citizenship, social background, language, health status, age, religion, marital status, or union membership is entirely voluntary.

Here's how we collect and manage different types of information:

• Users of our website: We utilize Google Analytics to monitor website usage patterns, including geographical location, device type, and browser. This data does not personally identify you. Google Analytics records your computer's IP address, but this information is not visible to us. Google operates separately and manages this data on our behalf. Occasionally, we use technologies like cookies to analyze user behavior. More details about our use of cookies are available in Section 4.
• Contact us form: When you contact us through our website's contact form, we collect personal information such as your name, email address, and phone number. This enables us to respond to your inquiries effectively.
• Clients of our website: For both writers and customers, we gather personal details to support queries related to our services.

Types of information we collect include:

• Contact details: Real name, social media links (e.g., Google, LinkedIn), address, phone number, and email.
• Education and work history: Information about your educational background and professional experience.
• Other details: Any additional information you choose to share, such as a photograph or salary expectations. If we require your consent to use this information, we will clearly notify you.

Live chat: We offer a live chat service on our website through a third-party provider. Details collected during live chat interactions include your IP address, browser type, and operating system. Additionally, we request your name, phone number, email address, and any other pertinent information to facilitate follow-up on your inquiry. Chat transcripts are emailed to us and stored on our email provider's server. For more information about our live chat service provider's privacy policy, please refer to their privacy notice.

How do we use cookies?

Cookies are small text files that are stored on your device and serve various purposes. There are two main types:

• Persistent cookies: These remain on your device for a longer period and help us track and target your interests.
• Session cookies: These are temporary and facilitate your navigation on our website during your visit.

Cookies can also be categorized as:

• First-party cookies: These originate from the website you're visiting and assist with functions like analytics and language preferences.
• Third-party cookies: These come from other domains and are used for activities such as tracking and advertising.

You have the option to decline browser cookies, though this may limit your access to certain parts of our website. If you wish to delete stored cookies, you can do so manually. However, adjusting your browser settings is necessary to prevent additional cookies from being placed on your device. Our use of cookies includes the following purposes:

• Essential/Technical: These cookies are crucial for our website to function correctly. They recognize when you're logged in and maintain security during your visit.
• Analytical/Performance: These cookies help us understand how visitors use our website by tracking popular pages and the origins of our visitors.
• Functionality: These cookies remember your preferences and choices, enhancing your overall experience on our site.
• Third-party advertising: These cookies track your activities across various websites to provide targeted advertisements. Our third-party providers, such as Google and Facebook, may also use these cookies for advertising purposes, each governed by their own privacy policies.

Marketing:

We prioritize your privacy by not sharing your personal information with advertisers. However, we may use anonymous visitor data for marketing purposes. We only send promotional emails if you've consented, and you can opt out at any time by following the instructions in the email or contacting us directly. Even if you opt out of promotional emails, you may still receive important emails regarding your account or requested services.

Security:

We are committed to safeguarding your personal information with stringent security measures. These include encryption, access controls, regular security assessments, and ongoing staff training in data protection practices. Our protocols are designed to match the risk level associated with handling your personal data. If you would like more details on how we protect your information, please don't hesitate to contact us.

Contact Us:

Your privacy is important to us. For inquiries about how we handle your personal information, please contact us at info@resumeprofs.com.